Luminaire Authentik uses FEDEX GROUND fast and quality service to ship Canadian orders. If you are not present at the time of delivery, Fedex will leave a notice card indicating where the package can be picked up (postal outlet or nearest Canada Post office).
US orders are shipped from our NewPort Vermont service point via USPS. If you are not present at the time of delivery, USPS will leave you a notice card indicating where the package can be picked up (USPS Post Office or nearest USPS office).
PRODUCTION DELIVERY AND SHIPPING
All our fixtures are made to order and a delay of about 8 to 10 weeks (depending on the project) is required for production. Thereafter, delivery by Fedex takes an average of 2 to 3 days (depending on the shipping address).
Luminaire Authentik does not provide any specific delivery date guarantee for an order, except for exceptions. However, it is possible to track production progress by contacting customer service at any time during the period following the order.
Authentik Luminaire will provide you with a tracking number by e-mail as soon as the merchandise is shipped. By clicking on the tracing number, you will automatically be directed to the Fedex or UPS site. This will tell you where your order is.
RETURN AND EXCHANGE
For our standard luminaires, exchanges are possible, depending on the model, within 30 days after receipt of the order. You will, however, have to pay the transport costs for the exchange or drop it off directly to the workshop.
In the case of custom luminaires, returns are unfortunately not possible.
DEFECTIVE OR DAMAGED PRODUCT
Luminaire Authentik warrants that the product is free from defects in material and workmanship and operates from the date of manufacture. Should the product prove defective, Authentik Lighting, at its discretion, will repair or replace the defective part (s) or return a new replacement product, free of charge.
After receiving your luminaire, you have 30 days to contact us and report a damaged or defective product.
Fees may be applicable for repair or replacement, as applicable. The client will be informed if necessary.
The returned luminaire must remain in its original packaging.
All our products have a 1 year warranty.
Luminaire Authentik reserves the right to inspect the defective luminaire at all times to determine the defect and its cause. Luminaire Authentik therefore reserves the right to judge whether this defect is covered by the one-year warranty.