After-sales service - Luminaire Authentik

Our quality guarantee

At Luminaire Authentik we stand behind the quality of our products and want every buying experience to be a positive one. We will do our best to ensure your satisfaction.

Overview of return and exchange policy

We do not accept returns or make exchanges.

Damaged or defective product

Following receipt of your luminaire, you have 30 days to contact us to report a damaged or defective product.

To report a damaged or defective product, bulb or glass ball problem, please complete the form below.

*Please note that it usually takes 2 to 7 days to receive a return from us. Requests are processed in chronological order.

First Name / Last Name(Required)

First Name Last Name

Order number ORD(Required)

Damaged product(Required)

Yes

No

Defective product(Required)

Yes

No

Glass ball issue(Required)

Yes

No

*If yes -> answer the question "Name of the associated light fixture model"

Name of the associated light fixture model

Glass ball issue

Light bulb issue(Required)

Yes

No

*If yes -> answer the question "Do you have a dimmer?"

Do you have a dimmer?

Yes

No

*If yes -> answer the question "Name of the associated light fixture model"

Name of the associated light fixture model

Light bulb issue / Do you have a dimmer?

Description of the issue(Required)

Full Address(Required)

Address Address City State / Province ZIP / Postal Code Country

Phone number(Required)

Email address(Required)

*Please attach at least 2 supporting photos to your request. Thank you!(Required)

Drop files here or

Accepted file types: jpg, jpeg, pdf, png, tiff, zip, Max. file size: 64 MB.

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